Last Updated: April 4, 2026
This Refund Policy explains our policies regarding refunds, cancellations, and billing for VelvetFlow subscription services. By subscribing to any VelvetFlow plan, you agree to the terms outlined in this policy.
VelvetFlow offers the following subscription plans:
All paid subscriptions are billed monthly in advance. Your billing cycle begins on the date you first subscribe to a paid plan and renews automatically each month on the same date.
Payments are processed through secure third-party payment processors. By providing payment information, you authorize us to charge your payment method for the subscription fees.
If a payment fails, we will attempt to process the payment again. If payment continues to fail, your account may be suspended or downgraded to the free plan.
You may cancel your subscription at any time by:
Cancellations take effect at the end of your current billing period. You will continue to have access to paid features until your subscription expires.
We do not provide refunds for unused portions of your subscription period. If you cancel mid-cycle, you will retain access to paid features until the end of your billing period.
VelvetFlow operates a strict no-refund policy for subscription services. All sales are final. However, we may provide refunds in exceptional circumstances at our sole discretion.
We may consider refunds in the following situations:
To request a refund under exceptional circumstances:
If a refund is approved:
If you initiate a chargeback or payment dispute without first contacting our support team, your account will be immediately suspended pending resolution.
We encourage you to contact us directly before initiating any payment disputes. Most billing issues can be resolved quickly through our support team.
You may terminate your account at any time. Account termination will:
We may terminate accounts that violate our Terms of Service or Community Guidelines. Terminated accounts are not eligible for refunds.
When available, free trials allow you to test premium features before committing to a paid subscription. Free trials automatically convert to paid subscriptions unless cancelled before the trial period ends.
Promotional offers and discounted pricing are subject to specific terms and conditions. Promotional pricing may not be eligible for refunds.
You are responsible for any applicable taxes, duties, or fees related to your subscription. Subscription prices do not include applicable taxes unless specifically stated.
All prices are listed in USD. If you pay in a different currency, exchange rates and conversion fees may apply as determined by your payment provider.
We may change subscription prices at any time. Price changes will not affect your current billing cycle but will apply to subsequent renewals.
We will provide at least 30 days' notice of any price increases via email or in-app notification.
In cases of extended service outages or technical issues, we may provide service credits instead of refunds. Service credits extend your subscription period and cannot be converted to cash.
Service credits are applied automatically to your account and will be used before processing new payments.
For questions about billing, refunds, or cancellations, please contact us:
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
This Refund Policy complies with applicable consumer protection laws. If any provision conflicts with local laws, the local law will take precedence for users in that jurisdiction.